GAAHLERI GLOBAL SHIPPING POLICY（EXCLUDING U.S.A）

*Click for GAAHLERI SHIPPING POLICY (U.S.A)

SECTION 1: SHIPPING RATES

In our commitment to enhancing your shopping experience, we offer global shipping services for selected products. Currently, only airbrush items are eligible for international express delivery. Additional charges, such as customs duties, may apply, and customers are responsible for settling these fees directly with their local customs authorities.

For orders in the United Kingdom over $99, we offer free shipping.

For Germany and surrounding areas, free shipping is available for orders exceeding $119. For remote areas of the EU, orders over $149 qualify for free shipping, and those over $119 enjoy a reduced shipping fee of $10.

For Canada, orders over $99 qualify for free shipping, while orders below $99 incur a $10 shipping fee.

For China, Japan, and South Korea, free shipping is available for orders over $99. Orders below $99 incur a $15 shipping fee.

In other regions such as Asia (excluding China, Japan, and South Korea), South America, Australia, and New Zealand, orders over $199 qualify for free shipping. Orders over $99 but below $199 will incur a reduced shipping fee of $10, and orders below $99 will incur a $20 shipping fee.

For the Middle East, shipping fees will be calculated individually based on the specific address, please refer to the checkout page for exact pricing.

The above order amounts are exclusive of taxes.

Please note that international express delivery services cannot be expedited for certain areas, and shipping may not be available to some regions. Currently, we are unable to deliver to certain regions, including Africa. We are continuously working to expand our service coverage, so stay tuned for further updates.

SECTION 2: PROCESSING AND HANDLING TIME

We typically process and ship orders within 1-2 business days after receiving them, though delays may occur during peak periods.

SECTION 3: SHIPPING TIME

For standard delivery service to the European Union and the United Kingdom, please allow approximately 10 business days. Deliveries to other eligible regions typically take around 20 business days. Keep in mind that actual delivery times may vary based on your specific address and order weight. Additionally, note that delivery times may be extended during peak periods or adverse weather conditions.

SECTION 4: TRACKING YOUR ORDER

We will provide an order tracking number via email,  you can stay updated on your order status and expected delivery time. You can also track your order status on the "My Orders" page of the Gaahleri website.

SECTION 5: CUSTOMS AND TAXES

Please note that your order may incur additional fees due to customs and taxes in the destination country. These fees will be paid by the recipient and will be vary based on the regulations and tax rates of the destination country. 

SECTION 6: ADDRESS CHANGES

If you need to change your shipping address, please contact us as soon as possible before the order has shipped. Once the order is shipped, address may not be possible to change. If the package cannot be delivered due to an incorrect address, we will not be able to provide refunds or re-shipping services. 

SECTION 7: LOST OR DAMAGED PARCEL

If your Parcel is lost or damaged during shipping, please contact us and provide your order number and relevant information. We will work to resolve the issue as soon as possible -- either arrange for re-shipping or provide a refund. Please note that we will not be able to provide refunds or re-shipping services for packages lost or damaged due to recipient reasons.

Please refer to our RETURN POLICY link for more details.